On the job: ‘darl’ and ‘old mate’

by Christina Greer*

Like many students, I have supported myself through university by working in various hospitality jobs. We learn pretty quickly how to adapt our behaviour and language to different situations on the job. We talk to our co-workers in one way, our manager in another, and there are many ways in which we can address customers, depending on such things as their sex and age, the formality of the venue, and whether they are in a group or alone. Our intention is to be polite and to avoid giving offence. Wait staff are constantly, though not necessarily consciously, adjusting their language in the work place to suit the customer. Continue reading